Our Terms & Conditions

These Terms & Conditions govern your use of the shopearn.co.uk platform, website, and services. By accessing or using shopearn.co.uk, you agree to comply with these terms.

1. Platform Overview

shopearn.co.uk is a multi-vendor loyalty rewards platform that allows businesses to:

  • create loyalty programs
  • issue QR-based rewards
  • manage customer engagement
  • run promotional campaigns

Customers can join stores, earn points, and redeem rewards based on each store’s loyalty rules.

2. User Accounts

To use shopearn.co.uk services, you must create an account with accurate information.

You agree that:

  • you are responsible for maintaining account security
  • all information provided is correct and up to date
  • you will not share your account with others

3. Loyalty & QR System

Loyalty points are:

  • issued by individual merchants
  • stored separately per store
  • non-transferable between stores unless specified
  • subject to merchant-defined rules

QR codes are used for:

  • customer identification
  • earning points
  • redeeming rewards

4. Merchant Responsibilities

Merchants using shopearn.co.uk agree to:

  • provide accurate business information
  • manage their loyalty programs responsibly
  • not misuse customer data
  • follow fair reward practices

shopearn.co.uk is not responsible for disputes between merchants and customers.

5. Customer Responsibilities

Customers agree to:

  • use the platform lawfully
  • not manipulate or abuse reward systems
  • follow merchant-specific reward rules
  • present valid QR codes for transactions

6. Rewards & Promotions

  • Rewards are created and controlled by individual merchants
  • shopearn.co.uk does not guarantee specific discounts or offers
  • Promotions may change or expire at any time

7. Payments & Transactions

shopearn.co.uk does not directly process retail payments between customers and merchants unless stated.

All purchases and transactions are handled by the respective merchant.

8. Data Usage

By using shopearn.co.uk, you agree to our Privacy Policy regarding:

  • account data
  • loyalty activity
  • QR transactions
  • communication preferences

9. Service Availability

We aim to provide uninterrupted service but do not guarantee:

  • continuous availability
  • error-free operation
  • compatibility with all devices

10. Termination

We reserve the right to:

  • suspend or terminate accounts that violate these terms
  • remove fraudulent or abusive users
  • restrict access to platform features if necessary

11. Limitation of Liability

shopearn.co.uk is not liable for:

  • disputes between merchants and customers
  • loss of loyalty points due to merchant decisions
  • service interruptions
  • indirect or consequential damages

12. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the platform means you accept the updated terms.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us